Refund & Return Policy

Your satisfaction is our priority. Please read our return policy carefully.

Damaged Product Refund

If you receive a damaged or defective product, you may be eligible for a full refund. However, the following conditions must be met:

⚠️ IMPORTANT: You MUST record a video while opening the package as proof. Without an unboxing video, refund claims will NOT be processed.

Record Package Opening Video: Start recording before opening the package and continue until you fully inspect the product.
Report Within 24 Hours: Contact us via WhatsApp within 24 hours of receiving your order with the video proof.
Keep Original Packaging: Do not throw away the original packaging until your refund is processed.
Wait for Approval: Our team will review your claim and get back to you within 48 hours.

⏰ 24-Hour Deadline: Refund requests made after 24 hours of delivery will NOT be accepted. No exceptions.

Color/Size Exchange

Want to exchange for a different color or size? You can request an exchange within 24 hours of receiving your order.

📦 Exchange Policy: Color and size exchanges are allowed within 24 hours. However, return shipping cost and re-delivery cost will be paid by the customer.

Exchange Conditions:

Product must be unused and unwashed
Tags must be attached
Original packaging must be intact
Request must be made within 24 hours of delivery
Customer pays: Return shipping + Re-delivery charges

Non-Refundable Items

The following items cannot be returned or refunded:

Items worn, washed, or altered
Items without original tags
Items returned after 24 hours without valid reason
Sale or discounted items (unless damaged)

Refund Process

Once your return is approved:

Refund will be processed within 3-5 business days
Amount will be transferred via EasyPaisa/JazzCash or bank transfer
You will receive confirmation via SMS/WhatsApp

How to Request Refund/Exchange

Your Order ID
Unboxing video (for damaged items)
Photos of the product
Reason for return/exchange

WhatsApp: +92 348 4608356