Refund & Return Policy

Your satisfaction is our priority. Please read our return policy carefully.

Damaged Product Refund

If you receive a damaged or defective product, you may be eligible for a full refund. However, the following conditions must be met:

⚠️ IMPORTANT: You MUST record a video while opening the package as proof. Without an unboxing video, refund claims will NOT be processed.

  • Record Package Opening Video: Start recording before opening the package and continue until you fully inspect the product.
  • Report Within 24 Hours: Contact us via WhatsApp within 24 hours of receiving your order with the video proof.
  • Keep Original Packaging: Do not throw away the original packaging until your refund is processed.
  • Wait for Approval: Our team will review your claim and get back to you within 48 hours.

⏰ 24-Hour Deadline: Refund requests made after 24 hours of delivery will NOT be accepted. No exceptions.

Color/Size Exchange

Want to exchange for a different color or size? You can request an exchange within 24 hours of receiving your order.

📦 Exchange Policy: Color and size exchanges are allowed within 24 hours. However, return shipping cost and re-delivery cost will be paid by the customer.

Exchange Conditions:

  • Product must be unused and unwashed
  • Tags must be attached
  • Original packaging must be intact
  • Request must be made within 24 hours of delivery
  • Customer pays: Return shipping + Re-delivery charges

Non-Refundable Items

The following items cannot be returned or refunded:

  • Items worn, washed, or altered
  • Items without original tags
  • Items returned after 24 hours without valid reason
  • Sale or discounted items (unless damaged)

Refund Process

Once your return is approved:

  • Refund will be processed within 3-5 business days
  • Amount will be transferred via EasyPaisa/JazzCash or bank transfer
  • You will receive confirmation via SMS/WhatsApp

How to Request Refund/Exchange

Contact us on WhatsApp with:

  • Your Order ID
  • Unboxing video (for damaged items)
  • Photos of the product
  • Reason for return/exchange

WhatsApp: +92 348 4608356