Privacy Policy

How we collect, use, and protect your information

Last Updated: January 1, 2026

1. Information We Collect

When you place an order or interact with our website, we may collect:

  • Personal Information: Name, phone number, email address, delivery address
  • Order Information: Products purchased, order history, payment method
  • Device Information: Browser type, IP address, device type
  • Communication Data: WhatsApp messages, emails, customer service interactions

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and delivery updates via SMS/WhatsApp
  • Provide customer support
  • Send promotional offers (only if you've opted in)
  • Improve our website and services
  • Prevent fraud and enhance security

3. Information Sharing

We do NOT sell your personal information. We may share your information with:

  • Courier Partners: Name, phone number, and address for delivery
  • Payment Processors: For processing refunds (EasyPaisa/JazzCash)
  • Legal Requirements: When required by law or to protect our rights

4. Data Security

We implement appropriate security measures to protect your personal information:

  • Secure server infrastructure
  • Limited access to personal data
  • Regular security assessments

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Cookies

Our website uses cookies to:

  • Remember your shopping cart
  • Track website analytics
  • Improve user experience

You can disable cookies in your browser settings, but some website features may not work properly.

6. Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications

7. Third-Party Links

Our website may contain links to third-party websites (e.g., social media). We are not responsible for their privacy practices. Please review their privacy policies independently.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect information from children.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

For privacy-related questions or concerns:

  • WhatsApp: +92 348 4608356
  • Email: privacy@wearvix.com